Iqbal Mahmud

Best Practices for COEI (Center of Excellence and Innovation)

Enterprises create a ServiceNow Center of Excellence and Innovation (CoEI) to drive vision, digital transformation, and optimize workflows. A well working CEOI (Center of Excellence and Innovation) has been proven to deliver business value and improve Enterprise scale, velocity, and risk management. Enterprises who invest in a COEI typically do so to recognize the following …

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Cost and Value Detractors in Customization of your ServiceNow investment

ServiceNow upgrades its platform with the latest features, functionality, process improvements, every 6 months. Companies that are using standard ServiceNow Processes and Out of Box functionality model, tend to be more agile, and more capable to keep pace. For those with heavy customization, the challenge of upgrade, pace and agillity can be more challenging. I …

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Several Use Cases: Anaplan Centers of Excellence

A Center of Excellence creates the foundation needed for successful utilization to enable and recognize true Connected Planning.  Forrester conducted a Total Economic Impact study that found Anaplan’s Center of Excellence approach has potential to deliver 3x Return on Investment (ROI). Connected Planning and Shared Vision is recognized by engaging and Connecting People. Anaplan Center of Excellence’s approach begins …

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ITSM & Configuration Management Trends

ITSM Trends: Driving delivery, customer experience and digital transformation, the top ITSM Trends are: Digital Transformation and Digital Workflows CIO Reading on Artificial Intelligence Chatbots and Machine Learning Gartner Automation Trends Top 3 CIO Enterprise Service Management Trends ITSMF ITIL4 value overview one of the great sessions offered on this was by the incredible, Cyrus …

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ServiceDesk, Application and IT Support Ticket Handling

Support Ticket Handling Process refers to a consistent standard for Key Steps in the IT Support and Ticket Handling Process to deliver quality Customer Experience. Benefits of Central Service Desk : More service focused  with improved ticket creation, handling, response and escalation. The service desk is consistent and available 24×7 single point of contact for …

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So Innovate Website is ALL THE WAY LIVE!

New So Innovate Website is all the way LIVE and totally AWESOME!!  Welcome to our new site. Modern, user friendly experience. We are an innovation company, that moves with idea makers, with global business creating vision. We partner with individuals and businesses, to custom solutions to represent their vision, brand, and objectives.