DevOps Automation of ServiceNow Test Automation

Highly regulated industry demands controlled process. The upsurge of risk from security issues mandates more frequent updates. The COVID Pandemic created new challenges particularly for financial services, healthcare companies and other highly regulated industries. Already they are working on new issues from the COVID pandemic, and now they are also balancing the upsurge of security …

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Best Practices for COEI (Center of Excellence and Innovation)

Enterprises create a ServiceNow Center of Excellence and Innovation (CoEI) to drive vision, digital transformation, and optimize workflows. A well working CEOI (Center of Excellence and Innovation) has been proven to deliver business value and improve Enterprise scale, velocity, and risk management. Enterprises who invest in a COEI typically do so to recognize the following …

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Cost and Value Detractors in Customization of your ServiceNow investment

ServiceNow upgrades its platform with the latest features, functionality, process improvements, every 6 months. Companies that are using standard ServiceNow Processes and Out of Box functionality model, tend to be more agile, and more capable to keep pace. For those with heavy customization, the challenge of upgrade, pace and agillity can be more challenging. I …

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Several Use Cases: Anaplan Centers of Excellence

A Center of Excellence creates the foundation needed for successful utilization to enable and recognize true Connected Planning.  Forrester conducted a Total Economic Impact study that found Anaplan’s Center of Excellence approach has potential to deliver 3x Return on Investment (ROI). Connected Planning and Shared Vision is recognized by engaging and Connecting People. Anaplan Center of Excellence’s approach begins …

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ServiceNow Managed Ideation drives Innovation

Clint Boulton wrote a great article titled “What is digital transformation? A necessary disruption” for CIO Magazine offers tips for creating digital transformation with the right foundation for innovation. Companies that are defining digital transformation, have organized process ideation to demand management to innovation delivery. Companies’ adoption of digital technologies has sped up by three …

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How are you training for Transformation? ITIL4 is the “what” Lean IT is the “how”

This was a recent topic among IT Service Management Forum (ITSMF) Leaders. What types of training will add the greatest value for Digital Transformation. ITSMF USA, Minnesota hosted a great topic by Manjeet Singh, Director of Product Management at ServiceNow presented a useful Bright talk Video on how to start and scale your continuous optimization …

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I’ve got a brand new cloud container, You’ve got a CMDB.

ServiceNow CMDB Tech Talk “From an IT Service Management Oriented point of view, this team lead an amazing approach to CMDB Workshop. Configuration Management Database Workshop- CMDB, Governance, Population, CMDB Journey that was lead by: Steve Emerson Advisory Solution Architect Asset Management. Rico Centeno IT Transformation. Mike Gallagher Advisory Solution Architect. The Forbes Technology Council …

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Power Tool Talk: Developing Apps in ServiceNow Guided App Creator

What it is The ServiceNow Guided Application Creator was introduced around the time of New York. Guided Application Creator is an easy way to get started with creating Guided ServiceNow Applications without coding. The solution allows you to create 3 experiences with the application, Workspace, Mobile App and Class. Workspace offers a personal approach with …

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ServiceNow Rome and Upgrade Best Practices – Fast without Furious

I recently completed an AutomatePro project where we automated ITSM and SECOPS processes. Automation is not so difficult to do, and the time spent organizing manual test steps into automated tests improves upgrade paths. Important notion given the frequency of ServiceNow DevOps Cycle Upgrades. Many organizations are looking to best practices to increase their agility …

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