Cost and Value Detractors in Customization of your ServiceNow investment
ServiceNow upgrades its platform with the latest features, functionality, process improvements, every 6 months. Companies that are using standard ServiceNow Processes and Out of Box functionality model, tend to be more agile, and more capable to keep pace. For those with heavy customization, the challenge of upgrade, pace and agillity can be more challenging.
I hear it over and over. “We customized because we could.” Many are trying to solve an immediate problems, without awareness of the downstream impacts and costs. While our customization solved the immediate demand, over time, performance was impacted, updates were harder, and we had to check them every 6 months. Customization is not a problem, but over-customization is a problem when the customization becomes a “cliff” that costs too much to maintain, does not play well with other ServiceNow features, requires maintaining complex test procedures to keep pace with upgrades, or performance over time takes a hit..
I love the way Tanner Kibbler describes the Customization Cliff, where the impact obscures the initial value for that quick fix with a few unexpected results.
HOW MANY OF US INITIALLY APPROACHED SERVICENOW:
The Platform is easy. ServiceNow understands business workflows and helps us to go live faster. Its easy to change ServiceNow to fit our unique business needs using our existing Development Team, without having to hire a ServiceNow Development Team.
And so “we” began to customize to meet our needs.
CODE CUSTOMIZATION:We had developers, we modified the code, we tweaked process, we added tables, we customized workflows, because we could. Because we thought we should.
CODE CONSULTANCY:We did not have the in house expertise, we hired talent to customize our solution according to our demands, because we should, and we thought with consultancy help, we could.
It worked for the time. All was well, until a short time later.
OVER CUSTOMIZATION CHALLENGES, OVER TIME
A common theme of issues can tend to crop up over time. The developers or the consultancy delivered as required, but the customizations were experiencing new challenges:
New Internal Requests for More customization of the old customization for new needs
Customization Sprawl makes it difficult to track impact when deviating too much from out of box standard
The process development from initial implementation was not well documented, and is now outdated
There is a lack of existing expertise to keep pace with organizational change and technological advance
Resistance to change or upgrade to latest advances and bug fixes, for fear of impact to initial customization
The complicated workflows that inspired the initial customizations had changed, but the code did not
Customization Internal conflicts start to arise where one group’s customization is another groups defect
WHAT IS SERVICENOW OOB AND WHY IS IT PREFERRED?
ServiceNow OOB stands for Out of the Box configuration. It is a preferred implementation path over heavy customization because it allows enterprises to benefit by catering implementations to favor out of the box capabilities, standard processes and minimal deviations to table or functionality customization because of the following advantages:
Getting Immediate and better and supported path for integration with other ServiceNow modules, and plugins
More supportive of Service’Now’s Instance best practice upgrades, to keep pace with current features
Leverages ServiceNow’s development and process expertise with power of existing documentation and community
Reduced friction to upgrade path to keep pace with platform improvements
Ability to advance to leverage best practice artificial intelligence and other technology advances.
My Child Raising YearsWhen beginning our family I had Polycystic Ovarian Syndrome (PCOS) a hormal imbalance that affects about 6-15% of women. The result of the disorder makes it ifficult to conceive, and PCOS is the most common cause of infertility. Kyle was my first baby, and it took a lot to conceive him. I had dieted,
The post Health: My PCOS Journey to Child bearing years. Birth, Miscarriage Birth, Miscarriage appeared first on So Innovate Solutions & Your ServiceNow Partner.
Health: Coronavirus Personal Health, Family Home, and Public Safety Prevention
The post Health: Coronavirus Personal Health, Family Home, and Public Safety Prevention appeared first on So Innovate Solutions & Your ServiceNow Partner.
What is Diabetes: Diabetes mellitus is a group of diseases impacting how your body processes blood sugar (glucose). Glucose is an important source of energy used by your bodies cells, muscles and tissues as well as your brain’s primary source of power/fuel. Coronavirus has been linked to creating blood clots, and diabetes, which in turn
The post Health: Learning how to manage Covid Induced Diabetes appeared first on So Innovate Solutions & Your ServiceNow Partner.
Here are some things you can do to manage a healthy Covid-19 Home Environment for Recovery 12 Tips for Family Members Health Take an online assessment and find out if you qualify for at-home COVID-19 test. Free shipping. Results within 24 hours of lab receiving test. $119 retail or Free with qualifying Assessment Stay Home and
The post Health: Home Health with a Coronavirus Positive Family Member appeared first on So Innovate Solutions & Your ServiceNow Partner.
So many symptoms, seem critical but darn it, WHY dont they make sense? I did not want to go to the Emergency room in this first place. I have no job, no income, and honestly cant afford any more setbacks until I am gainfully employed. I called my favorite family doctor, and as she was
The post Health: Coronavirus Family Risk Planning in the Event of a Positive Covid Diagnosis appeared first on So Innovate Solutions & Your ServiceNow Partner.
Leave a comment