How are you training for Transformation? ITIL4 is the “what” Lean IT is the “how”
This was a recent topic among IT Service Management Forum (ITSMF) Leaders. What types of training will add the greatest value for Digital Transformation.
ITSMF USA, Minnesota hosted a great topic by Manjeet Singh, Director of Product Management at ServiceNow presented a useful Bright talk Video on how to start and scale your continuous optimization journey, for IT Service Management Forum.
ITIL4 offers detailed insight into the roles, responsibilities, and framework for IT Service Management and Operations. However too often after investing in ITIL4 for the enterprise, stakeholders come away feeling this bit of knowledge is just enough to realize what they were not doing, and not enough to realize how to buildITIL4 for true business value.Lean IT takes over where ITIL 4 leaves off with a strategy for taking the business from where they are, to the transformation journey of continuous improvement. Lean IT provides the “how” to focus on eliminating waste, increasing customer value, increasing cultural change agility for optimizing operations. Lean IT is applicable to all businesses, by extending the lean principles originally established in manufacturing to the development and lifecycle management of Product and Services.
The two best practices together, ITIL4 and Lean IT address both “what” to change and “how” to change using a common language. Digital Transformation is all about people and value, so the two disciplines align to create a culture of continuous value creation. The result is an ecosystem that values sharing ideas and producing features that deliver customer experience (CX) and employee experience (EX), value with continuous improvement.
Benefits of ITIL4
So ITIL4 is an easy idea for the enterprise training investment. ITIL4 sets the stage with a standard approach to service delivery with improved satisfaction. ITIL4 helps identify the tools and processes that lead to a better customer experience and more effective service management practice. A little harder concept beyond common roles, language and high level process, is how to create positive business outcomes, customer wins, and evidence backed value stream.
Benefits of Lean
Lean IT oriented project management is less understood, but key to understanding how to harness the value that makes a difference and recognizes the value stream of ITIL4. Lean IT sets the standards for continuous improvement using the clear practical methodology to assess current and improved state work processes.
Lean IT best practices deliver assessment and improved value that:
Reduces process complexity.
Clarifies and improves work process flow and quality
Identifies wastes and errors or defects in work processes measurements and its supporting data
Improves customer value and reduces costs.
Reduces operational overhead.
Improving employee morale and encourages focus on ideas that add value
My Child Raising YearsWhen beginning our family I had Polycystic Ovarian Syndrome (PCOS) a hormal imbalance that affects about 6-15% of women. The result of the disorder makes it ifficult to conceive, and PCOS is the most common cause of infertility. Kyle was my first baby, and it took a lot to conceive him. I had dieted,
The post Health: My PCOS Journey to Child bearing years. Birth, Miscarriage Birth, Miscarriage appeared first on So Innovate Solutions & Your ServiceNow Partner.
Health: Coronavirus Personal Health, Family Home, and Public Safety Prevention
The post Health: Coronavirus Personal Health, Family Home, and Public Safety Prevention appeared first on So Innovate Solutions & Your ServiceNow Partner.
What is Diabetes: Diabetes mellitus is a group of diseases impacting how your body processes blood sugar (glucose). Glucose is an important source of energy used by your bodies cells, muscles and tissues as well as your brain’s primary source of power/fuel. Coronavirus has been linked to creating blood clots, and diabetes, which in turn
The post Health: Learning how to manage Covid Induced Diabetes appeared first on So Innovate Solutions & Your ServiceNow Partner.
Here are some things you can do to manage a healthy Covid-19 Home Environment for Recovery 12 Tips for Family Members Health Take an online assessment and find out if you qualify for at-home COVID-19 test. Free shipping. Results within 24 hours of lab receiving test. $119 retail or Free with qualifying Assessment Stay Home and
The post Health: Home Health with a Coronavirus Positive Family Member appeared first on So Innovate Solutions & Your ServiceNow Partner.
So many symptoms, seem critical but darn it, WHY dont they make sense? I did not want to go to the Emergency room in this first place. I have no job, no income, and honestly cant afford any more setbacks until I am gainfully employed. I called my favorite family doctor, and as she was
The post Health: Coronavirus Family Risk Planning in the Event of a Positive Covid Diagnosis appeared first on So Innovate Solutions & Your ServiceNow Partner.
Leave a comment