ServiceDesk, Application and IT Support Ticket Handling

Support Ticket Handling Process refers to a consistent standard for Key Steps in the IT Support and Ticket Handling Process to deliver quality Customer Experience.

Benefits of Central Service Desk :

More service focused  with improved ticket creation, handling, response and escalation. The service desk is consistent and available 24×7 single point of contact for service incident management, service, production or application related interruption, service requests, or even for some categories of request for change. Central point of communication to customers and coordination for several enterprise incidents, IT Service Groups and Processes, Application Support, Hardware, Data Center, Phones, Security Operations, Human Resources, and Facilities can use a central Service Desk, Service Portal, and consistent ticket handling process

Best Practices for Ticket Handling :

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